Valpas Guide
English
EnglishFrench
English
EnglishFrench
  • Get Started
  • Installation
    • Parts of Valpas
    • Gateway
      • Gateway Whitelisting
    • Valpas Bed Legs
      • Configuring smart legs with Valpas app
      • Wall mount
    • Routing Devices
    • Troubleshooting
      • Replacing broken cassette
      • Gateway Offline
      • Room Offline
  • Mobile App
    • Download
    • Login
    • Tasks
  • Desktop app
    • Login
    • Hotel Overview
    • Digital certificate of safety
    • History
    • Old desktop app
      • Overview
      • Feed
      • Rooms
      • Profile
      • Settings
  • Room tasks
    • Tools
    • Resolving a detection
      • 1️⃣Find the leg with the blinking red light
      • 2️⃣Empty cassette
      • 3️⃣Check for any bugs inside the inspection jar
      • 4️⃣Clean the module and then re-insert it into the leg
      • 5️⃣Dispose of the bugs by flushing them
      • 🛑(OLD VERSION) Update the desktop app
    • Bed bug found (Room inspection)
      • Room inspection checklist
    • (OLD VERSION) Offline & Sensor Calibration
    • (OLD VERSION) Out of leg
    • (OLD VERSION) Empty/Low battery
  • Affiliate
    • Website Label
    • Website Room Description
    • Instagram
    • Booking.com
  • Other
    • Handling a Guest's Suspicion of Bed Bugs
    • Mobile App
  • Support
    • Contact
    • Valpas Dashboard
    • Valpas Website
  • Precautions & Legal notices
    • Precautions / Hazards
    • Legal notices
Powered by GitBook
On this page
  • 1. Find the gateway.
  • 2. Disconnect, then reconnect the power cable
  • 3. Look for lights on the gateway.
  • 4. If the gateway light is green 🟢:
  • 5. If the gateway light is red 🔴:
  1. Installation
  2. Troubleshooting

Gateway Offline

How to fix gateway offline issues

PreviousReplacing broken cassetteNextRoom Offline

Last updated 1 year ago

1. Find the gateway.

The gateway is usually located in a tech closet or somewhere near reception

2. Disconnect, then reconnect the power cable

Wait for about 10 seconds before reconnecting the power cable.

3. Look for lights on the gateway.

At first, you'll see a blue light while it restarts. After about a minute, it'll either turn red or green.

4. If the gateway light is green 🟢:

5. If the gateway light is red 🔴:

  • There might be a problem with the internet connection.

  • Confirm that the Gateway is connected to the internet. Check the router and ensure it's online.

  • Check your firewall settings to ensure they are not preventing the Gateway from connecting to the Valpas server. Adjust firewall settings if necessary.

  • Contact Valpas support

That means everything's working fine, and it's connected to the internet. It should be fully fixed in about 8 hours. If the issue persists. Contact Valpas for assistance.

support
https://guide.valpashotels.com/installation/gateway#connect-to-the-internet
https://guide.valpashotels.com/installation/gateway/gateway-whitelisting