# The Valpas guide

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FKpyrzGkfGkqNmF4LdGxY%2FNew%20(3).png?alt=media&#x26;token=0400af1f-58d7-4d1f-927c-cf52e939632d" alt=""><figcaption></figcaption></figure>

[Read the instructions](https://guide.valpashotels.com/boost-bookings-and-reputation-with-the-valpas-certification/using-your-certification-for-your-sales-and-marketing)

***

### Most asked questions

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-cover data-type="image">Cover image</th></tr></thead><tbody><tr><td>Finding tasks to resolve</td><td><a href="finding-your-tasks-to-resolve">Click here</a></td><td><a href="https://media.istockphoto.com/id/1011182136/photo/check-off-completed-tasks-on-a-to-do-list.jpg?s=612x612&#x26;w=0&#x26;k=20&#x26;c=1iYcULZh7JYHaJDldIfG8h3CxWwaDnZnvltkYon66h4=">https://media.istockphoto.com/id/1011182136/photo/check-off-completed-tasks-on-a-to-do-list.jpg?s=612x612&#x26;w=0&#x26;k=20&#x26;c=1iYcULZh7JYHaJDldIfG8h3CxWwaDnZnvltkYon66h4=</a></td></tr><tr><td>Resolving a prevention task</td><td><a href="resolving-a-prevention-task">Click here</a></td><td><a href="https://images.unsplash.com/photo-1512428559087-560fa5ceab42?crop=entropy&#x26;cs=srgb&#x26;fm=jpg&#x26;ixid=M3wxOTcwMjR8MHwxfHNlYXJjaHw3fHxtb2JpbGV8ZW58MHx8fHwxNzU2NDA4MzIzfDA&#x26;ixlib=rb-4.1.0&#x26;q=85">https://images.unsplash.com/photo-1512428559087-560fa5ceab42?crop=entropy&#x26;cs=srgb&#x26;fm=jpg&#x26;ixid=M3wxOTcwMjR8MHwxfHNlYXJjaHw3fHxtb2JpbGV8ZW58MHx8fHwxNzU2NDA4MzIzfDA&#x26;ixlib=rb-4.1.0&#x26;q=85</a></td></tr><tr><td>Adding a new room</td><td><a href="../installation_router_smart_legs/valpas-smart-legs-if-your-beds-dont-have-legs/configuring-smart-legs-with-the-valpas-mobile-app#step-1-access-installation-mode">Click here</a></td><td><a href="https://images.unsplash.com/photo-1631049307264-da0ec9d70304?crop=entropy&#x26;cs=srgb&#x26;fm=jpg&#x26;ixid=M3wxOTcwMjR8MHwxfHNlYXJjaHwyfHxob3RlbCUyMHJvb218ZW58MHx8fHwxNzU2NDA4MzczfDA&#x26;ixlib=rb-4.1.0&#x26;q=85">https://images.unsplash.com/photo-1631049307264-da0ec9d70304?crop=entropy&#x26;cs=srgb&#x26;fm=jpg&#x26;ixid=M3wxOTcwMjR8MHwxfHNlYXJjaHwyfHxob3RlbCUyMHJvb218ZW58MHx8fHwxNzU2NDA4MzczfDA&#x26;ixlib=rb-4.1.0&#x26;q=85</a></td></tr><tr><td>Replacing a broken cassette</td><td><a href="../installation_router_smart_legs/troubleshooting/replacing-broken-cassette#get-prepared">Click here</a></td><td><a href="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FdNTdedFS0YZe0ifd3PAN%2F1.png?alt=media&#x26;token=57b08ec2-a23c-46bf-a43e-9d3682ad9ab9">1.png</a></td></tr><tr><td>Your team needs training?</td><td><a href="https://calendly.com/may-valpas">Book a free onboarding session with our specialists</a></td><td><a href="https://images.unsplash.com/photo-1552664730-d307ca884978?crop=entropy&#x26;cs=srgb&#x26;fm=jpg&#x26;ixid=M3wxOTcwMjR8MHwxfHNlYXJjaHwxfHx0cmFpbmluZ3xlbnwwfHx8fDE3NTY0MTAyNzZ8MA&#x26;ixlib=rb-4.1.0&#x26;q=85">https://images.unsplash.com/photo-1552664730-d307ca884978?crop=entropy&#x26;cs=srgb&#x26;fm=jpg&#x26;ixid=M3wxOTcwMjR8MHwxfHNlYXJjaHwxfHx0cmFpbmluZ3xlbnwwfHx8fDE3NTY0MTAyNzZ8MA&#x26;ixlib=rb-4.1.0&#x26;q=85</a></td></tr></tbody></table>

Thank you for choosing Valpas. Together, we are making your hotel Valpas-certified bed bug-safe — guaranteeing every guest, every stay, with permanent, pesticide-free protection.

This guide walks you step by step through the Valpas platform, helping you confidently maintain your certification and deliver safe, sustainable stays, guaranteed.

***

## Step 1: Install the Valpas mobile app

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FtWeI2UUi9qkLqu9mj2kL%2FFrame%207.png?alt=media&#x26;token=bdbe86a7-8061-49c7-a0eb-241fbcf4769b" alt=""><figcaption></figcaption></figure>

**Manage your hotel with the Valpas mobile app**

The Valpas mobile app gives you a clear overview of room protection, guest room technology, and certification status, all in one place.\
You’ll receive notifications on your mobile phone when attention is needed, along with step-by-step guidance to carry out tasks safely and efficiently. To get started, download it and log in to your account.

{% content-ref url="installation-step-1-the-valpas-mobile-app/download-the-valpas-mobile-app" %}
[download-the-valpas-mobile-app](https://guide.valpashotels.com/installation-step-1-the-valpas-mobile-app/download-the-valpas-mobile-app)
{% endcontent-ref %}

{% content-ref url="installation-step-1-the-valpas-mobile-app/login-to-the-valpas-mobile-app" %}
[login-to-the-valpas-mobile-app](https://guide.valpashotels.com/installation-step-1-the-valpas-mobile-app/login-to-the-valpas-mobile-app)
{% endcontent-ref %}

## Step 2: Install the router and smart legs

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FgvPe8EcU7LMIisf06Ybe%2F2.png?alt=media&#x26;token=e5919e33-f292-4b83-bf34-d74a81f3b48a" alt=""><figcaption></figcaption></figure>

**Protect your hotel and guests with the Valpas in-room technology**

It is now time to install the router and smart legs in each guest room, following the setup instructions provided. Together, they form the foundation of your Valpas certification, working quietly behind the scenes to keep every room permanently bed bug safe, without disrupting the guest experience.

{% content-ref url="installation\_router\_smart\_legs/the-different-parts-youll-be-working-with" %}
[the-different-parts-youll-be-working-with](https://guide.valpashotels.com/installation_router_smart_legs/the-different-parts-youll-be-working-with)
{% endcontent-ref %}

{% content-ref url="installation\_router\_smart\_legs/router" %}
[router](https://guide.valpashotels.com/installation_router_smart_legs/router)
{% endcontent-ref %}

{% content-ref url="installation\_router\_smart\_legs/router-whitelisting" %}
[router-whitelisting](https://guide.valpashotels.com/installation_router_smart_legs/router-whitelisting)
{% endcontent-ref %}

{% content-ref url="installation\_router\_smart\_legs/valpas-smart-bed-legs" %}
[valpas-smart-bed-legs](https://guide.valpashotels.com/installation_router_smart_legs/valpas-smart-bed-legs)
{% endcontent-ref %}

{% content-ref url="installation\_router\_smart\_legs/valpas-smart-legs-if-your-beds-dont-have-legs" %}
[valpas-smart-legs-if-your-beds-dont-have-legs](https://guide.valpashotels.com/installation_router_smart_legs/valpas-smart-legs-if-your-beds-dont-have-legs)
{% endcontent-ref %}

{% content-ref url="installation\_router\_smart\_legs/troubleshooting" %}
[troubleshooting](https://guide.valpashotels.com/installation_router_smart_legs/troubleshooting)
{% endcontent-ref %}

## Step 3: Onboarding

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2F4UKfPzDPRk13kT1dWrRs%2F3.png?alt=media&#x26;token=55ed5aef-8c80-4b33-b500-be8864ad7551" alt=""><figcaption></figcaption></figure>

**Let's get your staff onboarded with Valpas**

Once installation is complete, May, our Senior Customer Success Manager, will guide your hotel staff through how to use the Valpas platform and certification.

{% content-ref url="step-3-onboarding/onboarding-your-staff" %}
[onboarding-your-staff](https://guide.valpashotels.com/step-3-onboarding/onboarding-your-staff)
{% endcontent-ref %}

***

## Using Valpas: The desktop dashboard

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FQX8YHQfAXcJC0euLjTWL%2F4.png?alt=media&#x26;token=3db9695f-b13c-4f38-8462-87443f90a5a4" alt=""><figcaption></figcaption></figure>

**Live status of the Valpas protection in your hotel and insights**

The desktop dashboard is different from the mobile app. The Valpas mobile app is designed for frontline teams to resolve preventions in real time. In contrast, the desktop dashboard is primarily used by management staff to monitor live room status, track preventions, and review historical data and insights from the Valpas platform.

{% content-ref url="using-valpas-the-desktop-dashboard/login" %}
[login](https://guide.valpashotels.com/using-valpas-the-desktop-dashboard/login)
{% endcontent-ref %}

{% content-ref url="using-valpas-the-desktop-dashboard/hotel-overview" %}
[hotel-overview](https://guide.valpashotels.com/using-valpas-the-desktop-dashboard/hotel-overview)
{% endcontent-ref %}

{% content-ref url="using-valpas-the-desktop-dashboard/digital-certificate-of-safety" %}
[digital-certificate-of-safety](https://guide.valpashotels.com/using-valpas-the-desktop-dashboard/digital-certificate-of-safety)
{% endcontent-ref %}

{% content-ref url="using-valpas-the-desktop-dashboard/history" %}
[history](https://guide.valpashotels.com/using-valpas-the-desktop-dashboard/history)
{% endcontent-ref %}

{% content-ref url="using-valpas-the-desktop-dashboard/insights" %}
[insights](https://guide.valpashotels.com/using-valpas-the-desktop-dashboard/insights)
{% endcontent-ref %}

## Using Valpas: The mobile app

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FWyiwUxxpxUIFej17gDrZ%2FFrame%207.png?alt=media&#x26;token=6908fbf9-cc21-45dd-8930-4df0e1593fc5" alt=""><figcaption></figcaption></figure>

The **Valpas mobile app** is your on-the-go tool for managing guest room safety. It gives hotel staff real-time access to room status, notifies you when action is needed, and provides step-by-step guidance to keep your Valpas certification active—ensuring a safe, seamless stay for every guest.

{% content-ref url="using-valpas-the-mobile-app/sections-of-the-valpas-mobile-app" %}
[sections-of-the-valpas-mobile-app](https://guide.valpashotels.com/using-valpas-the-mobile-app/sections-of-the-valpas-mobile-app)
{% endcontent-ref %}

{% content-ref url="finding-your-tasks-to-resolve" %}
[finding-your-tasks-to-resolve](https://guide.valpashotels.com/finding-your-tasks-to-resolve)
{% endcontent-ref %}

{% content-ref url="tools-needed" %}
[tools-needed](https://guide.valpashotels.com/tools-needed)
{% endcontent-ref %}

{% content-ref url="resolving-a-prevention-task" %}
[resolving-a-prevention-task](https://guide.valpashotels.com/resolving-a-prevention-task)
{% endcontent-ref %}

{% content-ref url="bed-bug-found-room-inspection-needed" %}
[bed-bug-found-room-inspection-needed](https://guide.valpashotels.com/bed-bug-found-room-inspection-needed)
{% endcontent-ref %}

{% content-ref url="bed-bug-found-room-inspection-needed/room-inspection-checklist" %}
[room-inspection-checklist](https://guide.valpashotels.com/bed-bug-found-room-inspection-needed/room-inspection-checklist)
{% endcontent-ref %}

## Using Valpas: Communicate about Valpas with your guests

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FdL8mzoZC5icz8uATKBRA%2F7.png?alt=media&#x26;token=e6739193-4c48-48aa-95b1-8fa2e9b5ced9" alt=""><figcaption></figcaption></figure>

{% content-ref url="boost-bookings-and-reputation-with-the-valpas-certification/handling-a-guests-concern-about-bed-bugs" %}
[handling-a-guests-concern-about-bed-bugs](https://guide.valpashotels.com/boost-bookings-and-reputation-with-the-valpas-certification/handling-a-guests-concern-about-bed-bugs)
{% endcontent-ref %}

## Using Valpas: The bed bug-safe label and certificates

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2FAb4OL9xYEBKe7DLFZ1rU%2F9.png?alt=media&#x26;token=15cc304b-a4b1-4098-a3f9-a2fe45af0504" alt=""><figcaption></figcaption></figure>

{% content-ref url="add-your-certification-to-your-website-and-otas/label-for-website" %}
[label-for-website](https://guide.valpashotels.com/add-your-certification-to-your-website-and-otas/label-for-website)
{% endcontent-ref %}

{% content-ref url="add-your-certification-to-your-website-and-otas/room-description-on-websites" %}
[room-description-on-websites](https://guide.valpashotels.com/add-your-certification-to-your-website-and-otas/room-description-on-websites)
{% endcontent-ref %}

{% content-ref url="add-your-certification-to-your-website-and-otas/booking.com" %}
[booking.com](https://guide.valpashotels.com/add-your-certification-to-your-website-and-otas/booking.com)
{% endcontent-ref %}

## Using Valpas: Get support from the Valpas team

<figure><img src="https://1747965455-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FaSZ6P9dYxKMjtdeuDbJD%2Fuploads%2Fb2c58Q0hWDTzviFpNlDx%2F8.png?alt=media&#x26;token=d1ff570d-35f8-432b-a506-0910e653373e" alt=""><figcaption></figcaption></figure>

You are very important to us, do not hesitate to contact us anytime for any questions.

{% content-ref url="get-support-from-the-valpas-team/contact-us" %}
[contact-us](https://guide.valpashotels.com/get-support-from-the-valpas-team/contact-us)
{% endcontent-ref %}

## Safety and legal notices

{% content-ref url="safety-and-legal-notices/safety-and-usage-guidelines" %}
[safety-and-usage-guidelines](https://guide.valpashotels.com/safety-and-legal-notices/safety-and-usage-guidelines)
{% endcontent-ref %}

{% content-ref url="safety-and-legal-notices/legal-notices" %}
[legal-notices](https://guide.valpashotels.com/safety-and-legal-notices/legal-notices)
{% endcontent-ref %}