# Router offline

{% stepper %}
{% step %}

### Find the router

The router is usually located in a tech closet or somewhere near reception

<div align="left"><figure><img src="/files/mVroMb7XfBe3ciZCQ6Z4" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Disconnect, then reconnect the power cable

Wait for about 10 seconds before reconnecting the power cable.
{% endstep %}

{% step %}

### Look for lights on the router

At first, you'll see a blue light while it restarts. After about a minute, it'll either turn red or green.
{% endstep %}

{% step %}

### If the router light is green **🟢**

That means everything's working fine, and it's connected to the internet. It should be fully fixed in about 8 hours. If the issue persists. [Contact Valpas](broken://pages/BS6R7YaGlh8l4FTigCru) support for assistance.

<div align="left"><figure><img src="/files/RMUQ8p6UiSTQOy1nwFUM" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### If the router light is red **🔴**

* There might be a problem with the internet connection.
* Confirm that the router is connected to the internet. Check the router and ensure it's online.

  <https://guide.valpashotels.com/installation/gateway#connect-to-the-internet>
* Check your firewall settings to ensure they are not preventing the Gateway from connecting to the Valpas server. Adjust firewall settings if necessary.

  <https://guide.valpashotels.com/installation/gateway/gateway-whitelisting>
* Contact Valpas support

<div align="left"><figure><img src="/files/glHQBTZ2DH4H6t96ALFH" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}


---

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