The Valpas guide | Install the Valpas bed bug-safe technology in your hotel
English
English
  • The Valpas guide
  • Step 1: Install the Valpas mobile app
    • Download the Valpas mobile app
    • Login to the Valpas mobile app
  • Step 2: Install the router and smart legs
    • The different parts you’ll be working with
    • Router
    • Router whitelisting
    • Valpas smart bed legs
      • Configuring smart bed legs with the Valpas mobile app
    • Valpas smart legs (if your beds don't have legs)
      • Configuring smart legs with the Valpas mobile app
    • Routing devices
    • Troubleshooting
      • Replacing broken cassette
      • Router offline
      • Room Offline
  • Step 3: Onboarding
    • Onboarding your staff
  • Using Valpas: The desktop dashboard
    • Login
    • Hotel overview
    • Digital certificate of safety
    • History
    • Insights
  • Using Valpas: The mobile app
    • Sections of the Valpas mobile app
  • Finding your tasks to resolve
  • Tools needed
  • Resolving a prevention task
    • 1. Find the smart leg with the blinking red light
    • 2. Empty the cassette
    • 3. Check the inspection jar for any bugs
    • 4. Scan the QR code of the cassette
    • 5. Clean the cassette and re-insert it into the smart leg
    • 6. Report finding
    • 7. Dispose of any bugs by flushing them down the toilet
  • Bed bug found = room inspection needed
    • Room inspection checklist
  • Using Valpas: Communicating about Valpas with your guests
    • Telling your guests how special your hotel is because of Valpas
    • Handling a guest’s concern about bed bugs
  • Using Valpas: Communicate about Valpas with your guests
    • Label for website
    • Room description on websites
    • Booking.com
  • Get support from the Valpas team
    • Contact us
  • Safety and Legal notices
    • Safety and usage guidelines
    • Legal notices
Powered by GitBook
On this page
  • Find the router
  • Disconnect, then reconnect the power cable
  • Look for lights on the router
  • If the router light is green 🟢
  • If the router light is red 🔴
  1. Step 2: Install the router and smart legs
  2. Troubleshooting

Router offline

How to fix gateway offline issues

PreviousReplacing broken cassetteNextRoom Offline

Last updated 14 days ago

1

Find the router

The router is usually located in a tech closet or somewhere near reception

2

Disconnect, then reconnect the power cable

Wait for about 10 seconds before reconnecting the power cable.

3

Look for lights on the router

At first, you'll see a blue light while it restarts. After about a minute, it'll either turn red or green.

4

If the router light is green 🟢

That means everything's working fine, and it's connected to the internet. It should be fully fixed in about 8 hours. If the issue persists. Contact Valpas support for assistance.

5

If the router light is red 🔴

  • There might be a problem with the internet connection.

  • Confirm that the router is connected to the internet. Check the router and ensure it's online.

    https://guide.valpashotels.com/installation/gateway#connect-to-the-internet

  • Check your firewall settings to ensure they are not preventing the Gateway from connecting to the Valpas server. Adjust firewall settings if necessary.

    https://guide.valpashotels.com/installation/gateway/gateway-whitelisting

  • Contact Valpas support