> For the complete documentation index, see [llms.txt](https://guide.valpashotels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.valpashotels.com/installation_router_smart_legs/troubleshooting/router-offline.md).
# Router offline
How to fix router offline issues
{% stepper %}
{% step %}
### Find the router
The router is usually located in a tech closet or somewhere near reception
{% endstep %}
{% step %}
### Disconnect, then reconnect the power cable
Wait for about 10 seconds before reconnecting the power cable.
{% endstep %}
{% step %}
### Look for lights on the router
At first, you'll see a blue light while it restarts. After about a minute, it'll either turn red or green.
{% endstep %}
{% step %}
### If the router light is green **🟢**
That means everything's working fine, and it's connected to the internet. It should be fully fixed in about 8 hours. If the issue persists, [contact Valpas support](mailto:team@valpas.io) for assistance.
{% endstep %}
{% step %}
### If the router light is red **🔴**
* There might be a problem with the internet connection.
* Confirm that the router is connected to the internet. Check the router and ensure it's online.
* Check your firewall settings to ensure they are not preventing the Gateway from connecting to the Valpas server. Adjust firewall settings if necessary.
* Contact Valpas support
{% endstep %}
{% endstepper %}
.png?alt=media&token=5a6a7d05-ae88-470e-8afd-0bacd8690de9)
