> For the complete documentation index, see [llms.txt](https://guide.valpashotels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.valpashotels.com/installation_router_smart_legs/troubleshooting/router-offline.md).

# Router offline

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### Find the router

The router is usually located in a tech closet or somewhere near reception

<div align="left"><figure><img src="/files/mVroMb7XfBe3ciZCQ6Z4" alt="" width="375"><figcaption></figcaption></figure></div>
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{% step %}

### Disconnect, then reconnect the power cable

Wait for about 10 seconds before reconnecting the power cable.
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{% step %}

### Look for lights on the router

At first, you'll see a blue light while it restarts. After about a minute, it'll either turn red or green.
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{% step %}

### If the router light is green **🟢**

That means everything's working fine, and it's connected to the internet. It should be fully fixed in about 8 hours. If the issue persists, [contact Valpas support](mailto:team@valpas.io) for assistance.

<div align="left"><figure><img src="/files/97Pp5hWDFbDmhyJzzHPS" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### If the router light is red **🔴**

* There might be a problem with the internet connection.
* Confirm that the router is connected to the internet. Check the router and ensure it's online.

  <https://guide.valpashotels.com/installation/gateway#connect-to-the-internet>
* Check your firewall settings to ensure they are not preventing the Gateway from connecting to the Valpas server. Adjust firewall settings if necessary.

  <https://guide.valpashotels.com/installation/gateway/gateway-whitelisting>
* Contact Valpas support

<div align="left"><figure><img src="/files/glHQBTZ2DH4H6t96ALFH" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}