Router offline

How to fix gateway offline issues

1

Find the router

The router is usually located in a tech closet or somewhere near reception

2

Disconnect, then reconnect the power cable

Wait for about 10 seconds before reconnecting the power cable.

3

Look for lights on the router

At first, you'll see a blue light while it restarts. After about a minute, it'll either turn red or green.

4

If the router light is green 🟢

That means everything's working fine, and it's connected to the internet. It should be fully fixed in about 8 hours. If the issue persists. Contact Valpas support for assistance.

5

If the router light is red 🔴

• There might be a problem with the internet connection.

• Confirm that the router is connected to the internet. Check the router and ensure it's online.

  https://guide.valpashotels.com/installation/gateway#connect-to-the-internet

• Check your firewall settings to ensure they are not preventing the Gateway from connecting to the Valpas server. Adjust firewall settings if necessary.

  https://guide.valpashotels.com/installation/gateway/gateway-whitelisting

• Contact Valpas support