> For the complete documentation index, see [llms.txt](https://guide.valpashotels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.valpashotels.com/installation_router_smart_legs/troubleshooting/replacing-broken-cassette.md).

# Replacing broken cassette

{% stepper %}
{% step %}

### Get prepared

Bring a new cassette with you.
{% endstep %}

{% step %}

### Find the right room

Go to the room where you need to change the cassette.
{% endstep %}

{% step %}

### Open the app

Open the Valpas app on your mobile device.

<div align="left"><figure><img src="/files/7aCv1F4dec5jvhRIKVL8" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Find the cassette to change

* In the app, find the room and tap to open it.
* Look for the cassette that says “offline.” This is the one you need to change.
  {% endstep %}

{% step %}

### Find the cassette with matching ID number

* Find the correct cassette in the room. By checking legs one by one.
* Make sure the ID on the cassette matches the one in the app.
* Put the old cassette aside.

<div align="left"><figure><img src="/files/MUcrFwBClQzQtlu5F5A3" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Remove the old cassette from the app

In the app, delete the “offline” sensor from the room.

<div align="left"><figure><img src="/files/9RVR0IZ0oZuTgmbZmE7J" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Prepare the new cassette

Take your new cassette and remove the battery slip.
{% endstep %}

{% step %}

### Pair the new cassette

* In the app, tap “Connect Smart Leg.”
* Scan the QR code on the side of the NEW cassette.

<div align="left"><figure><img src="/files/DI0IOfyF36AWTVKiAxQO" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Finish up

* Press “Confirm” to complete pairing.
* You should see the new cassette in the list.
  {% endstep %}

{% step %}

### Insert the new cassette

* Put the new cassette into the smart leg on the bed.
* Make sure the cassette blinks three times when you insert it.
  {% endstep %}
  {% endstepper %}