> For the complete documentation index, see [llms.txt](https://guide.valpashotels.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.valpashotels.com/installation_router_smart_legs/troubleshooting/replacing-broken-cassette.md).

# Replacing broken cassette

{% stepper %}
{% step %}

### Get prepared

Bring a new cassette with you.
{% endstep %}

{% step %}

### Find the right room

Go to the room where you need to change the cassette.
{% endstep %}

{% step %}

### Enter installation mode

* Open the Valpas app and tap the **Profile** icon.
* In the profile menu, select **Installation mode**.

<div align="left"><figure><img src="/files/T9KX9rbpvt6R8abeBvnI" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Find the offline cassette

Open the room, then open the bed you need to service. The broken cassette is the one marked **Offline**.

Note two things from its card: the **ID number** and whether it sits in the **L** (left) or **R** (right) position.

<div align="left"><figure><img src="/files/0hinqmg1RpDXRJ9WfuyI" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Open the bed settings

Tap the **⋯** button next to the bed name to open **Bed settings**.

<div align="left"><figure><img src="/files/xtAJ08S2BzB08HJvmGmB" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Delete the offline cassette

In **Bed settings**, tap **Delete cassette** for the ID and position you noted.

{% hint style="warning" %}
Each cassette is listed with its own ID and position, so check both before you tap. Deleting the wrong one removes a working cassette from the bed.
{% endhint %}

<div align="left"><figure><img src="/files/19G2lJ1HxXjQSvi1VGuG" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Remove the old cassette from the bed leg

Push the old cassette out of the SafeSleep bed leg and set it aside.
{% endstep %}

{% step %}

### Add the new cassette

Back in the bed view, the empty position shows **Add cassette**. Tap it to start pairing.

{% hint style="info" %}
This placeholder only appears when a bed has fewer cassettes than it expects, for example a double bed with one cassette. If you don’t see it, tap the **⋯** button and choose **Add cassette** in **Bed settings**.
{% endhint %}

<div align="left"><figure><img src="/files/Uv8r5drPsKefYR7klmLI" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Scan the new cassette

Scan the QR code on the side of the new cassette. The app assigns it the position you just emptied.

Check that the position is correct, then tap **Continue**.

<div align="left"><figure><img src="/files/hDHOhbyK3AjcBwLUnTDu" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}

### Insert the new cassette

* Remove the battery strip from the new cassette to activate it.
* Place the cassette into the SafeSleep bed leg. Ensure it is securely placed inside.
* Make sure the cassette blinks three times when you insert it.
  {% endstep %}

{% step %}

### Check that the cassette is online

Both cassettes on the bed should now show **Online**, and the replacement is complete.

{% hint style="info" %}
A freshly replaced cassette usually shows as **Online** straight away. Sometimes it takes up to 24 hours to appear, which is normal and needs no action from you.
{% endhint %}

<div align="left"><figure><img src="/files/92PvmS3V7YmAn8FNbnG9" alt="" width="375"><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

If the new cassette is still offline after 24 hours, re-insert its batteries. Take them out of the cassette and put them back in. This action resets the cassette. If that does not help, [contact Valpas support](mailto:team@valpas.io).