The Valpas guide | Install the Valpas bed bug-safe technology in your hotel
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  • The Valpas guide
  • Step 1: Install the Valpas mobile app
    • Download the Valpas mobile app
    • Login to the Valpas mobile app
  • Step 2: Install the router and smart legs
    • The different parts you’ll be working with
    • Router
    • Router whitelisting
    • Valpas smart bed legs
      • Configuring smart bed legs with the Valpas mobile app
    • Valpas smart legs (if your beds don't have legs)
      • Configuring smart legs with the Valpas mobile app
    • Routing devices
    • Troubleshooting
      • Replacing broken cassette
      • Router offline
      • Room Offline
  • Step 3: Onboarding
    • Onboarding your staff
  • Using Valpas: The desktop dashboard
    • Login
    • Hotel overview
    • Digital certificate of safety
    • History
    • Insights
  • Using Valpas: The mobile app
    • Sections of the Valpas mobile app
  • Finding your tasks to resolve
  • Tools needed
  • Resolving a prevention task
    • 1. Find the smart leg with the blinking red light
    • 2. Empty the cassette
    • 3. Check the inspection jar for any bugs
    • 4. Scan the QR code of the cassette
    • 5. Clean the cassette and re-insert it into the smart leg
    • 6. Report finding
    • 7. Dispose of any bugs by flushing them down the toilet
  • Bed bug found = room inspection needed
    • Room inspection checklist
  • Using Valpas: Communicating about Valpas with your guests
    • Telling your guests how special your hotel is because of Valpas
    • Handling a guest’s concern about bed bugs
  • Using Valpas: Communicate about Valpas with your guests
    • Label for website
    • Room description on websites
    • Booking.com
  • Get support from the Valpas team
    • Contact us
  • Safety and Legal notices
    • Safety and usage guidelines
    • Legal notices
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On this page
  • Get prepared
  • Find the right room
  • Open the app
  • Find the cassette to change
  • Find the cassette with matching ID number
  • Remove the old cassette from the app
  • Prepare the new cassette
  • Pair the new cassette
  • Finish up
  • Insert the new cassette
  1. Step 2: Install the router and smart legs
  2. Troubleshooting

Replacing broken cassette

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Last updated 14 days ago

1

Get prepared

Bring a new cassette with you.

2

Find the right room

Go to the room where you need to change the cassette.

3

Open the app

Open the Valpas app on your mobile device.

4

Find the cassette to change

  • In the app, find the room and tap to open it.

  • Look for the cassette that says “offline.” This is the one you need to change.

5

Find the cassette with matching ID number

  • Find the correct cassette in the room. By checking legs one by one.

  • Make sure the ID on the cassette matches the one in the app.

  • Put the old cassette aside.

6

Remove the old cassette from the app

In the app, delete the “offline” sensor from the room.

7

Prepare the new cassette

Take your new cassette and remove the battery slip.

8

Pair the new cassette

  • In the app, tap “Connect Smart Leg.”

  • Scan the QR code on the side of the NEW cassette.

9

Finish up

  • Press “Confirm” to complete pairing.

  • You should see the new cassette in the list.

10

Insert the new cassette

  • Put the new cassette into the smart leg on the bed.

  • Make sure the cassette blinks three times when you insert it.