How to present Valpas to your guests
Your hotel is special, it is permanently protected against bed bugs and your customer will love to hear about it.
We know your guests are your priority, their comfort and well being their stay is your mission number one. Among other well thought practices and attentions you have for them, there is one which makes it even more special, you have adopted a unique patented technology which protects them against bed bugs and keep your establishment free of pesticide. Here is a guide especially for the front office on how to communicate this to your clients.
1. Reminder, bed bugs are present globally
Bed bugs are present all over the globe. Travellers carry them without knowing. The more travellers in a city and the higher probability to find bed bugs in that city. For example we have heard about Paris being a city of bed bugs, the reality is every large popular tourist destinations are.
Travellers carry bed bugs without knowing and often are the ones bringing one to a hotel bed room. the other scenario is a bed bug would get on the hotel guest things and would be brought at home.
Even hotels with highest standards of hygiene face bed bugs.
2. Your hotel has the best existing protection
3. Why is Valpas unique and you are an innovator
4. Key talking points with guests
"Our hotel is Valpas-certified bed bug safe." This means every room is protected 24/7 by smart in-room technology that prevents infestations—before they start.
"We don’t wait for problems. We prevent them." Unlike traditional pest control, Valpas works silently in the background to keep our rooms safe without using chemicals.
"Your safety—and peace of mind—come first." With Valpas, you can rest easy knowing your room is clean, safe, and cared for.
"We are part of a global movement." Over 300 hotels in 40+ cities are already certified. Valpas is becoming the global standard for safe, sustainable travel.
📣 Where to communicate it:
At check-in: Briefly mention the certification and direct them to the Valpas label at reception or in the room.
In-room signage or QR code: Add a simple explanation on a door hanger, desk card, or digital guestbook. Use the Valpas label and link to your certificate.
On your website: Mention your Valpas certification on your homepage, sustainability page, and booking engine. Link to the digital certificate.
On OTAs and RFPs: Highlight Valpas under health & safety, hygiene, or sustainability features. Mention it as a competitive advantage in group sales.
In social media and newsletters: Tell your followers how you’re going beyond standard hygiene protocols to offer chemical-free, certified room protection.
🧠 Suggested guest language:
"Our rooms are equipped with Valpas certified in-room technology that provides permanent bed bug prevention—chemical-free and invisible to the eye, but always active behind the scenes."
"With Valpas, we go beyond cleaning. We prevent problems before they happen."
Always approach the guest with empathy, understanding, and professionalism. A thoughtful and calm response helps maintain trust and a positive guest experience.
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