Valpas Guide
English
English
  • Get Started
  • Installation
    • Parts of Valpas
    • Gateway
      • Gateway Whitelisting
    • Valpas Bed Legs
      • Configuring smart legs with Valpas app
      • Wall mount
    • Routing Devices
    • Troubleshooting
      • Replacing broken cassette
      • Gateway Offline
      • Room Offline
  • Mobile App
    • Download
    • Login
    • Tasks
  • Desktop app
    • Login
    • Hotel Overview
    • Digital certificate of safety
    • History
    • Old desktop app
      • Overview
      • Feed
      • Rooms
      • Profile
      • Settings
  • Room tasks
    • Tools
    • Resolving a detection
      • 1️⃣Find the leg with the blinking red light
      • 2️⃣Empty cassette
      • 3️⃣Check for any bugs inside the inspection jar
      • 4️⃣Clean the module and then re-insert it into the leg
      • 5️⃣Dispose of the bugs by flushing them
      • 🛑(OLD VERSION) Update the desktop app
    • Bed bug found (Room inspection)
      • Room inspection checklist
    • (OLD VERSION) Offline & Sensor Calibration
    • (OLD VERSION) Out of leg
    • (OLD VERSION) Empty/Low battery
  • Affiliate
    • Website Label
    • Website Room Description
    • Instagram
    • Booking.com
  • Other
    • Handling a Guest's Suspicion of Bed Bugs
    • Mobile App
  • Support
    • Contact
    • Valpas Dashboard
    • Valpas Website
  • Precautions & Legal notices
    • Precautions / Hazards
    • Legal notices
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  1. Installation
  2. Troubleshooting

Room Offline

Room Offline in Valpas Network

If a room or multiple rooms are offline in the Valpas network, follow these steps to resolve the issue:

  1. Check the task view in mobile app for any conflicting tasks and complete them. Rooms often lose connection when some legs run out of battery, disrupting the network.

  2. If there are no conflicting tasks and the room remains offline, it may be too far from other rooms to connect to the Valpas network. In this case, add routing devices to extend the network's range and ensure proper connectivity.

By completing conflicting tasks and adding routing devices when necessary, you should be able to bring offline rooms back online and maintain a stable Valpas network connection.

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Last updated 1 year ago